Check-in at an airport - Uralairlines
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Information for passengers of canceled flights in connection with the coronavirus. Learn more

Online check-in

Online check-in for direct scheduled flights is available between 48 hours and 60 minutes before your flight’s departure time.

For some cities check-in is available only at the airport. To check the availability of online check-in, please visit check-in page.

Online check-in is not available:

for the following categories of passengers

with special services ordered

When entering data, please, pay attention that Last name must be written in Latin, and order number differs from ticket number. You may find this information in electronic letter with order confirmation or in an itinerary.

Boarding pass

  • You must have a boarding pass, received after online check-in, to the airport. If you forgot to take your boarding pass, you may print it at the airport check-in desk before the end of check-in for your flight.
  • In Koltsovo and Domodedovo airports you may use self-check-in kiosks to print a boarding pass.
  • Boarding time is shown on a boarding pass. Prior to the time you must arrive to the boarding gate.

International flights check-in

For visa-regime directions you will receive check-in confirmation upon completion of online check-in. You will receive an e-mail with check-in confirmation. To verify visa documents you need to address to the check-in desk at the airport. Your boarding pass will be given to you at the check-in desk.

Check-in with infants

Passengers travelling with infants also receive confirmation upon online check-in completion. Boarding pass must be obtained at the airport check-in desk. The safest aircraft seats are assigned by the system for passengers travelling with infants. A choice of other seats is not available.

Check-in with extra baggage

If you travel with baggage exceeding the dimensions of carry-on baggage (more than 55х40х20 cm or over 5 kg for Economy class and over 15 kg for Business or Comfort), you may check in online and drop off you baggage at the check-in counter with “Drop off”sign or at the check-in desk for your flight.

If you plan to take extra baggage exceeding the limits stated in your ticket fare, you need to purchase the service “Extra baggage”on the Airline Company’s web-site or mobile application.

For security reasons the Airline Company preserves the right to change the seat chosen by you when receiving a boarding pass or onboard upon the order of the pilot in command.

Upgrade to Business class

To upgrade your service class, please address to the check-in agent at the departure airport. Upgrade to Business class service is available for members of the Loyalty Program Wings with Gold cards, providing that there are free seats available.

Attention! After online check-in for the flight no further changes are allowed.

Airport check-in

Check-In is processed only upon providing an identification document.

Local departure time is indicated in a ticket (itinerary).

All passengers are advised to arrive at the airport 1 hour 30 minutes before the departure time stated in a ticket (itinerary) for domestic flights check-in and control passing (customs, immigration; veterinary, sanitary control for pets); 3 hours – for international flights.

Passenger check-in both for domestic and international flights of the Air Company closes 40 minutes before the departure time, except the flights departing from Hurghada Airport (45 minutes before the flight) and Dubai Airport (1 hour before the flight) and Tel Aviv Airport (1 hour before the flight).

Passenger check-in both for domestic and international flights of the Air Company closes 40 minutes before the departure time, except the flights departing from Dubai, Tel Aviv, Rome, Beijing, Amsterdam (1 hour before the flight).

Please be informed, according to the Ben Gurion Airport (Tel Aviv) mode, if the departure time changes or the flight is canceled, check-in closes 1 hour before the scheduled departure time, i.e 1 hour before the scheduled departure.

In Koltsovo, Domodedovo and Sochi airport passengers are welcome to use self-check-in kiosks, and then drop off the baggage at check-in desks or at the counter with “Drop off” sign.

Passengers, who are late for check-in time, are now allowed to board.

Check-in for passengers, who are late, is available in some airports. Please, address to the Air Company representative. Extra pee may be charged for opening check-in.

Please pay attention to your documents planning the flight to Great Britain.

The Airline is entitled to refuse the passenger and baggage carriage, if one or more of the following circumstances are present:

  • The passenger refuses passenger or baggage security check;
  • The passenger violates the security requirements of handling service and crew;
  • The passenger doesn’t have or potentially doesn’t have valid travel documents;
  • The passenger tries to enter the county with invalid entry documents;
  • The immigration authorities of the country the passenger is going to or where the passenger has a stopover, have informed the airline (either orally or in writing) of its decision to deny the passenger concerned in entry to the county, despite of valid travel documents;
  • The passenger has destroyed travel documents during the flight;
  • The passenger refused to provide his/her documents to make a copy of them;
  • The passenger refused or failed to provide the information required by the state authorities, including the information which shall be provided before the departure;
  • The passenger failed to submit the valid ticket;
  • The passenger submitted the ticket which wasn’t bought from the airline or its authorized agents;
  • The passenger submitted the ticket which wasn’t issued by the airline or its authorized agents;
  • The passenger fails to prove the identity with a person, specified as a passenger in the ticket;
  • When required the passenger failed to show his/her ticket, boarding pass and travel document;
  • The passenger refused or failed the medical examination, required by the airline, state or law-enforcement authorities.

For passengers, arriving in Thailand

Please, be informed, the Kingdom of Thailand on March 22, 2020 introduced a temporary ban on the entry of foreign citizens into the country and canceled the possibility of obtaining a visa upon arrival.

Based on this prohibition, passengers arriving in Thailand should have:

  • a certificate confirming the absence of COVID-19, the period of which is no more than 72 hours (3 days);
  • medical insurance in the amount of more than 100 000 USD, which covers the costs of COVID-19.
  • a certifying letter from the embassy / consulate / Ministry of Foreign Affairs / Kingdom of Thailand;
  • medical certificate named Fit to Fly.
  • When you check in for the flight, be prepared to show the employee these documents.

    As a result of checking the documents, the employee has the right to refuse to check in.