You can find and buy subsidized plane tickets using special page on our website. Most citizens who rely on subsidized tickets will be able to book directly from this page.

You can find out more about what subsidies are, who is eligible to use them, and what conditions of carriage apply for this tariff here

Yes, we have a separate service called “Group Orders” specifically for this purpose.

Create an application through it and get not only a special rate, but also a personal manager, as well as the ability to conveniently adjust the order

Contact the check-in desk at the departure airport and ask for baggage transportation to the final destination. If there are no technical and customs restrictions, he will be immediately checked in for all segments of the flight (the full route can be checked on a special tag that will be attached to the luggage).

The restrictions that may prevent such registration include:

• transfer takes longer than 24 hours;

• the presence of items in the luggage that need to be declared;

• the laws of the country where the transfer takes place, prescribing additional checking of transfer baggage;

• technical features of the airport where the transfer takes place.

If you are affected by any of these restrictions, you will be notified at the reception.

If you want to collect your luggage at the transfer point (for example, if you decide to change your route at the transfer point or get some things out of your luggage), you can also request this option at the check-in desk

Baggage is considered oversized if the sum of its dimensions exceeds 203 cm or one of these dimensions exceeds 100 cm.

The transportation of such baggage must be coordinated with the airline's representative at the departure airport. The decision is made only at registration and on an individual basis, including transportation may be refused (for example, due to lack of technical capability).

If an airline representative allows your oversized baggage to be transported, you will need to pay extra for it according to the airline's rates at the check-in desk or, if available, at the "Oversized Baggage" counter.

If you notice any damage to your luggage at the airport, contact the Lost&Found desk - they are usually located in the baggage claim area.

There are several mandatory steps next.

1. Register the fact of damage to your luggage at the counter and receive a damage report in two copies: one will remain with you, the other with the Lost&Found employee.

2. Attach boarding passes and baggage tags from all parts of the flight to the protocol, regardless of the number of transfers.

3. Contact the airline representative office at the arrival airport with the collected documents: they will help you make an official claim there (in two copies; one will remain with you, the other with an airline employee).

4. Wait for a response via the communication channel that you specified when making the claim. It usually takes about 30 days to process an application.

If there is no representative office of our company at the airport of your arrival, or you have already noticed the damage at home or at the hotel, send your claim by mail to the address: 620025, Sverdlovsk region, Yekaterinburg, lane. Morning 1G. This must be done no later than three days from the date of arrival.

The sent envelope must contain:

• a damage statement in free form with the sender's personal signature;

• boarding passes and baggage tags from all parts of the flight.

Payment for the plane ticket is confirmed by an itinerary receipt. It should be sent to the email address you specified when booking within 24 hours after payment for the order.

If after 24 hours you have not found the itinerary receipt in your mailbox, check your Spam folder - sometimes even very important and useful letters end up there.

If you still haven't found the itinerary receipt, but you still have the booking code, use the "Order Check" service. If the check is successful, you will be redirected to the booking management service and will be able to download a copy of the itinerary receipt.

Finally, if you have not received your itinerary receipt and your booking code has not been saved, use the chat with the operator or call our contact center:

• +7 800 77 00 262 (calls within Russia are free);

• +7 (499) 920 22 52 (for calls from other countries);

Yes, you can - there is a service called “Data Correction” for this.

Cheaper Promo rate does not include luggage, including sports equipment.

If you plan to take your downhill skis with you on a trip and have not yet purchased a plane ticket, we recommend using the Economy fare — then you can take them with you for free, in addition to your main luggage.

If you have already booked a ticket using the Promo fare, you have the opportunity to arrange an additional service "Sports equipment" (4000₽) via the Booking Management Service.

Payment for the service entitles you to transport one set of equipment:

• a pair of boots and a snowboard

  or

• A pair of boots, a pair of skis, and a pair of poles.

Unlike other sports equipment, ski equipment can have large dimensions: each separately paid set can reach 350 cm in the sum of measurements and 220 cm on one side. The weight limit does not change and is 23 kg.

Yes, it is possible. In this case, you will need to check in at the airport counter.

For example, passengers with special health conditions may encounter such a situation, namely:

• those in need of medical support during the flight;

• seriously ill (including on stretchers);

• those with limited mobility (including those who need a wheelchair or an Ambulift when boarding an airplane);

• people with hearing or visual impairments traveling unaccompanied or with a guide dog.

Also, online check-in may not be available to people with special baggage, for example:

• weapons or ammunition;

• with a wheelchair (both battery-powered and manual; including if it is provided by the airline).

Passengers with pets (including in the cabin) can check in online, but they will only be able to receive a boarding pass after additional verification at the check–in desk at the departure airport.

Finally, you won't be able to register online.:

• to the accompanying passengers;

• minors unaccompanied by a capable adult;

• to be deported, regardless of their escort;

• passengers who have booked extra seats in the cabin (for luggage or pets, for medical reasons or any other reasons);

• those who have not paid for any of the ordered services.

If you have any questions about online check-in for flights, as well as if you need to be informed about the listed health conditions, we recommend contacting chat with the operator or contact center by number:

• +7 800 77 00 262 (calls in Russia are free of charge);

• +7 (499) 920 22 52 ( for calls from other countries);

• +99 655 04 00 00 5 (for passengers from Kyrgyzstan).

Among the frequent reasons for flight delays may be:

• bad weather conditions;

• the need for urgent maintenance of the aircraft;

• late arrival due to delays at the previous airport.

To clarify the specific reason for the delay, please contact the airline's representatives at your departure airport